Microsoft Surface Pro 3 battery has been reported to rapidly drain, but can now be fixed with a software patch according to Microsoft, which the company made clear that the battery problem is not a failure on the hardware. Currently, Microsoft is on the testing process so that users will not have to pursue hardware replacements.
Microsoft confirmed that the battery capacity of Microsoft Surface Pro 3 is not a hardware error, but an issue that could be addressed with a software update. The Microsoft team is currently working on testing the update and will be released once it passes quality assurance. The company advised users not to consider replacing the device as an update is pending, Ars Technica reported.
Microsoft Surface Pro 3 owners have been waiting for a month since Microsoft announced that the rapid draining of battery was caused by software. However, the company did not give details as to when the fix will be released.
Reports claimed that prior to learning that it was not a hardware issue, there is a battery replacement fee of $450 which some users already paid for. This is in order to use Microsoft Surface Pro 3 for a longer period than the depleted battery could allow, Slash Gear reported. There is no word from Microsoft, however, whether they will be offering some sort of compensation to those who have already paid for replacements.
Meanwhile, previous reports claimed that the battery of Microsoft Surface Pro 3 showed signs of dying even when they were perfectly serviceable beforehand. Some even lasted only for an hour after a full charge. Users then observed that the problem started to occur just when the warranty of the device ran out. Nothing is confirmed whether it was just a coincidence or not.
Microsoft Surface Pro 3 battery issue was then isolated by Microsoft down to a limited number of devices. However, it took them time to investigate the matter thoroughly before announcing the proposed solution. For more Microsoft Surface Pro 3 battery issue details, watch the video.
