After several incident with its battery that caught fire, Samsung said that there are more than 1 million users in the world that used Note 7 with safe battery.
Samsung Electronics made the statement on Thursday Sept. 30 after initiating a voluntary recall of at least 2.5 million Note 7 smartphones due to faulty batteries as Reuters reported. The problem with the battery caused the device to catch fire during charging.
The company said that there are more than 1 million users which used different battery than the recalled Note 7 product. However, the battery problem has already made its brand lose some credibilities in China, the biggest market. Many users in China reported their phone to catch fire when being charged, prompting Following many incidents in China, Samsung had to issue an apology to its Chinese customers because of the incident.
While for customers in the U.S. and its home country South Korea, Samsung said the 60 percent of its smartphone with battery problem has been replaced as reported by The Verge.
Samsung has made a successful recall in the U.S. to replace the defective products. According to the company, half of the defective product in the United States have been replaced.
While in South Korea, the recall process is going very slowly. In order to accelerate the recall process, Samsung offered financial incentive to retail store in South Korea. For each faulty product reported and replaced, the company offers 20,000 won ($18) incentive and more if the store can replace 80 percent of the defective Note 7.
However, the recall process in South Korea is the slowest one, as it took five days to exchange 50 percent of the product. South Korean customers prefer to receive a refund for their defective Note 7 than to have it replaced.
Meanwhile in Singapore the replacement process went smoothly and fast. It took only two days to replace half of the phone in Singpore. Then within 10 days, 80 percent of the customers have replaced their Note 7 with the new one.
