Official probe from Samsung has found the cause of fires in their Galaxy Note 7. They found the problem is in battery and the company is expected will learn from mistakes for their new Galaxy S8.
Investigation from the Samsung Electronics Co Ltd concluded that the battery was the main reason for the Galaxy Note 7 smartphones to catch fire, according to Reuters. However, investors and analysts urge Samsung to provide more convincing explanation and detailed of the problem with the Note 7. That also includes the preventive action they take to avoid the recurring problem.
One of the analyst Brian Ma from Singapore-based IDC said, "They've got to make sure they come clean and they've got to reassure buyers as to why this won't happen again."
The largest smartphone maker will disclose the result of the investigation a day before announcing their fourth-quarter earnings result on Jan.24. Details of the announcement has not been revealed.
Meanwhile, there is popular hypothesis regarding the cause of fire, according to Forbes. The hypothesis said that the company has pushed the boundaries of the design far beyond the norm. As the consequences, the battery must be squeezed into the space in the smartphone chassis, which was not big enough for the battery to fit in.
Samsung had to recall its Galaxy Note 7 after some of the units were caught fire last year. The Korean electronic giant sent replacement unit to the affected customers, but the units were also caught fire. As a result, Samsung decided to recall all Note 7 from the market since October 2016.
The recall has successfully withdrawn most of the units from the market around the world. The recall is predicted to cost $5 billion for the company that will result a decline in fourth-quarter earnings.
Watch the CNET report regarding Samsung’s explanation of what went wrong with the exploding Note 7 battery below:
